English EN French FR German DE Italian IT
m

FAQs

support

Our frequently asked questions

Please contact us below if you need any further information.

What do you make valves for?

If you live in central Europe, it is quite likely that you have recently been close to a device that features our valves. It might have been a coffee machine in a cafe, an oven in a bakery, a fridge, an ice maker, your washing machine or power shower.

It could have been the hygiene system in a public building or a hospital freshwater system. Or maybe the water dispenser in a dentist’s chair.

With over 400 different types of valves manufactured in our Austrian factory, there are few water-based systems where you would not have a chance of finding our valves in.

Do you supply valves directly?

We are proud to be OEM partners of some of the largest brands in their respective sectors. Whilst we are mainly dealing directly with our larger clients, we also have distributors who represent us. In some cases, we can also supply valves to individuals. Please get in touch to see who the best person might be to help you with your query.

What are your order quantities?

The minimum order quantity for valves can vary a lot based on the type and the overall sales agreement. In most cases we manufacture based on larger quantity contracts. However, given our specialisation in custom valves, we can quote for smaller numbers of valves as well. Please note that this might mean that a B2C offer from us might not suit your volume requirements.

You were the OEM suppliers for my device – can I request spare parts?

Whilst we are more than happy to provide replacement valves, we cannot supply spare parts. This is because all our valves go through multiple stages of rigorous testing, and we run a 100% for function setup to test for the specific use case of each valve type. We want to make sure the valves you receive are as good as they can be – so we must test them once assembled. For replacement valves, please contact your device distributor customer support directly.

Do you ship worldwide?

We are proud to have a network of distribution partners and clients around the globe. Please contact us directly and we will be happy to advise how we can best ship to your desired destination (note: regular shipping limitations may apply).

Our location

Situated in Carinthia, AUSTRIA we cater mainly to the central European but also the global markets